Manual: Developing and Operating Fair and Accessible Company Grievance Mechanisms that Offer Effective Remedies

As the governance and oversight mechanism for the International Code of Conduct for Private Security Service Providers (the Code), the International Code of Conduct Association (ICoCA) oversees its implementation, promotes the responsible provision of security services, and raises industry standards.

As Members of the Association, Companies commit to establishing grievance mechanisms which address complaints that:
1. Are filed by third parties or personnel.
2. Allege failure by the Company to respect the principles contained in the Code, or allege improper or illegal conduct including acts or omissions that would violate principles contained in the Code.

The Code requires Company grievance mechanisms (CGM) to be fair and accessible and to offer effective remedies. This manual is an accompanying document to the “Interpretative Guidance: Developing and operating fair and accessible company grievance mechanisms that offer effective.”